Where's my Tailcast?

Use your tracking number

When your order ships, we email you a shipping confirmation with a tracking number and a tracking link. Your tracking number is different from your order number. Open the link in that email, or paste the tracking number into the carrier's website.

When to expect the first update

Orders are prepared for dispatch within 2–5 business days after payment is confirmed. After dispatch, the first tracking update can take 2–5 business days to appear. "Label created" or "Not found" usually means the parcel hasn't had its first scan yet. It doesn't mean it's lost.

Still no update?

If there's no update after that period, or tracking shows delivered but you haven't received it, email support@mytailcast.com with your order number and we'll look into it.

Delivery times by region are in our Shipping Policy.