Get in touch.
Questions about the light, an order, shipping or a return? Email support@mytailcast.com or use the form below.
For order questions, please include your order number and the email address you used at checkout. If something arrived damaged or isn't working, a clear photo helps us sort it out faster.
We aim to reply within 1โ3 business days, excluding weekends and public holidays. We'll never ask for your password, full card number or verification codes.
Looking for your parcel? See Track your order.
Questions about a product, your order or a return? Weโre here to help.
Email support@mytailcast.com or use the form below. For an existing order, include your order number and the email address you used at checkout. If something arrived damaged or incorrect, a clear photo can help us understand the issue.
We aim to reply within 1โ3 business days, excluding weekends and public holidays. Sending one message with the relevant details helps us handle your request efficiently.
Need a delivery update? Visit Track Your Order. For return information, see Returns & Refunds.
Tailcast is operated by Yifeng LLC.
Please contact us for return instructions and the correct return address before mailing merchandise.
Prefer email? Write to support@mytailcast.com